"Systems Engineering for the rest of us..."
| Technique | Description |
|---|---|
| Review Board | A Project Review Board will be established including vendor and buyer personnel or their contractors to evaluate problems as needed. Minimally, a monthly face-to-face project review will be convened to review the status against the project plan. See Project Review Board Charter. |
| Weekly Conference Call | The Review Board and invited guests will participate in a weekly conference call to review the issues list managed by the problem queue. |
| Problem Queue | An online facility for tracking reported problems keeps all stakeholders advised as to changing conditions during deployment and maintenance operations. |
| Project Plan | An online facility for monitoring the project progress will keep all stakeholders appraised of situations as they arise. |
| Escalation | System Problem Escalation and Resolution describes a method for escalating problems that get stalled. |
| Dedicated Project Managers | Vendor and byuyer have dedicated project managers to track project progress and keep issues from "falling off the table" |
| Statement of Work | Identifies all work to be accomplished under the contract. |
| Standard Operating Environment | A Standard Operating Environment (SOE) Identifies all hardware and software to be installed as part of the project. |
| Support Plan | A Support Plan describes the types of help stakeholders can expect. |
| Training | A comprehensive training program is being designed to ensure that all stakeholders understand their interface to the various systems. |